Refund policy

Return & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, we're happy to help with returns and exchanges under the following guidelines.

Returns

  • Returns are accepted within 7 days of the original purchase date.

  • Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

  • A valid receipt or proof of purchase is required for all returns.

  • Refunds will be issued to the original method of payment once the returned item has been inspected and approved.

Exchanges

  • We gladly accept exchanges within 30 days of purchase for a different size, color, or eligible item, subject to product availability.

  • If the desired replacement is unavailable, you may choose a store credit or refund (if eligible).

Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or required by law:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Opened or used personal care items

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your purchase. We will work with you to replace the item or provide an appropriate resolution.

Online Orders

For online purchases:

  • Customers are responsible for return shipping costs unless the item is defective or an error was made with the order.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Store Credit

If a refund is not available or preferred, eligible returns may be exchanged for store credit, which does not expire unless otherwise required by law.

How to Start a Return

To initiate a return or exchange, please bring your item and proof of purchase to our store or contact our customer service team with your order information.

Questions?

If you have any questions about our Return & Exchange Policy, we're happy to help. Please contact us by phone, email, or visit us in-store.

You can also tailor this policy for your specific type of business (such as a boutique, gift shop, home décor store, or craft retailer) and to comply with the consumer protection laws in your state or country.